FAQ

Q. What to do when a machine is suspected to have virus?

A. 

Please refer to this manual.
Q. How do I allow technical support to remote control my machine?

A. 

1. Goto http://www.mobigator.com/support.  You will see a list of links for connecting to our technical support staff.
2. Click on the link as instructed by your support, e.g. "HK Central (CL)".  A small file will be downloaded to your machine.
3. Save and Run the download program.
4. Double click "Support XXXX" in the following screen. 



 

5. The program will initiate a remote connection to our technical support staff.
6. Just leave your PC switched on and we will handle the rest.
 

 
Q. How to setup email account in Microsoft Outlook?

A. 

Please refer to this setup manual.
Q. How to do email archiving in Microsoft Outlook?

A. 

In Microsoft Outlook, you can archive your old email to improve the system responsiveness.

To archive your email, please refer to this manual.